Troubleshooting

My item is missing at checkout

1. Check the location selected at the POS.
2. Find the SKU in the catalogue. Check the item is active, available for sale and assigned to that location.
3. For a variable product, search for the required variant SKU.

The stock balance differs from my count

1. Compare the same variant, location and unit.
2. Check recent purchases, sales and transfers in product history.
3. Count again before confirming an adjustment.

My signature code has not arrived

1. Check the signer’s email address on the invoice.
2. Check the inbox and spam folder for that address.
3. Use Resend code in signature verification and enter the latest code for this invoice version.

Send a support ticket